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Seasonal clearance! 70% off for the entire event, come and catch up!

Shipping & Returns

08.25.2025

HONG KONG CLOUDSTART LIMITED, we strive to ensure your shopping experience is seamless and satisfying. Below, you’ll find detailed information about our shipping and return policies.

Shipping Policy

Processing & Delivery Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Delivery times vary depending on your location and shipping method.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Costs

  • Free standard shipping is available on select orders.
  • Expedited shipping options (e.g., express or overnight) may incur additional fees.

International Shipping

  • We ship worldwide, but delivery times may vary due to customs processing.
  • Customers are responsible for any applicable customs duties, taxes, or fees.

Returns & Refunds Policy

14-Day Money-Back Guarantee

We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return eligible items for a full refund or exchange, provided they meet the following conditions:

  • The item must be unworn, undamaged, and in its original packaging (including tags and certificates).
  • Custom-made or engraved jewelry cannot be returned unless defective.
  • Proof of purchase (order number or receipt) is required.

Return Shipping Costs

  • The customer is responsible for return shipping fees, unless the return is due to an error on our part (e.g., wrong item shipped).
  • We recommend using a tracked and insured shipping method, as we are not liable for lost or damaged returns.

Refund Processing Time

  • Once we receive and inspect your return, refunds will be processed within 14 business days.
  • PayPal refunds may take 14–30 days, depending on your region’s financial regulations.
  • Refunds will be issued to the original payment method.

How to Initiate a Return

  1. Contact Us – Email help@jewelrycircuit.com with your order number and reason for return.
  2. Wait for Approval – Our team will verify eligibility and provide return instructions.
  3. Ship the Item – Send the package to the provided return address with all original packaging.
  4. Receive Refund – Once processed, you’ll receive a confirmation email.

Exchanges

  • If you prefer an exchange, please specify the desired item in your return request.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery for a free replacement or refund.

Need Help?

For any questions regarding shipping or returns, please contact:
📧 Email: help@jewelrycircuit.com

We appreciate your trust in HONG KONG CLOUDSTART LIMITED and are committed to providing you with exceptional service.